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Property Lettings Agent for the Isle of Purbeck

Complaints

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Properties to Rent

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4 Bedroom House nr Wareham

£1200 pcm

Property Details

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4 Bedroom Country House nr Corfe Castle

£2500 pcm

Property Details

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LET AGREED

2 Bedroom Maisonette in Wareham

£950 pcm

Property Details

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LET AGREED

4 Bedroom Detached House nr Swanage

£2200 pcm

Property Details

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LET AGREED

2 Bedroom Cottage in Creech nr Wareham

£1385 pcm

Property Details

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01929 480 597

Previous Lets
Reviews

“We have had many letting agents over the years and for several properties. Kate is by a wide margin by far the best. She is highly professional and totally focussed on providing the best service both to landlords and tenants.

A happy tenant usually makes for a happy landlord!

Our property in Swanage has been managed by Kate for over ten years. We have had several tenants in that time. All left to buy in Swanage as they liked it so much. And not a single day void between tenants. What a record!”

A Collins - Swanage Landlord

“We are writing to thank you for the excellent service you have given us. The process of getting our tenancy was smooth and problem free thanks to your communication skills. Your friendly and professional approach makes us feel we can rely on your prompt advice and assistance should we need it.

During our recent plumbing emergency and repair process we have been relieved and greatly impressed with your hard work and calm support. You are a local, if not a national, treasure!.”

Mr & Mrs de Bank - Corfe Castle Tenant

“We have worked with Purbeck Lettings since 2014 as overseas landlords and have been fortunate enough to have Kate as our point of contact.

She has an unparalleled knowledge of the local property lettings market and an acute eye for detail which means nothing gets missed. Kate is an excellent communicator as well as being highly diplomatic but does not shy away from difficult conversations.

We can highly recommend Purbeck lettings, they have given us total peace of mind”

Mrs A Lewis – Swanage Property

“I have dealt with a number of lettings agents since I first moved to the Purbecks.

Kate Anson of Purbeck Lettings, who I have now rented several properties through, is by far the best and in fact, the only person I will go to in the future.”

Ms J Pitt - Tenant

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